What To Expect From Us In Completing Your Project.
We have developed and implemented a series of procedures so you will always know the status of your project from beginning to end, and you will know the appropriate person to contact if you have questions.
Your Account Manager will deliver the bid by email, fax or in person.
Within 3 business days, your Account Manager will contact you to ensure you received the bid and to discuss any questions or clarifications.
Once you have decided to hire us, submit your signed contract to us. If you have your own contract document, submit that to your Account Manager or our Office for processing.
Within 2 business days of receipt of signed contract, we will issue a 50% down payment invoice for jobs over $10,000. If your job is under this threshold, we skip this step.
Once all the previously mentioned contract administrative items are complete, you will receive a notice that the job has been released to the appropriate Manager for scheduling.
Within 5 business days of the proceed notice, your Manager will contact you to discuss specific dates for performance of the work.
Within 2 business days of the job commencing, your Manager will make a reminder correspondence that we will be out on the specified date.
Within 5 business days of the completion of the project, the Manager will make a courtesy call to ensure you are satisfied with the work.
Your invoice will be emailed to you or a billing email address if given.
Within 20 calendar days of the completion of the work, payment is due.
“Rainier’s team is extremely professional, and their work is consistently high quality; highly recommend.”